UK orders are shipped within 2 working days unless we have a problem with your details and you will be contacted via email
We ship all UK orders free of charge using a standard 3-5 day shipping service or customers have the option to upgrade to the shipping option they require
We use Royal Mail for all our parcels, to enable cost effective shipping
Standard Shipping 3-5 working days
First class parcel post is 1-3 working days
Recorded Delivery is 2-5 working days
Special Delivery next day delivery except Saturdays, we will arrange a saturday delivery if requested.
Basic airmail 5-7 working days Europe
Zone 2 and 3 Countries 7-14 working days
International signed for Europe 3-7 working days
Airsure 2-3 working days
Should your item not arrive within these time scales please contact us
1. If you wish to cancel your order: you can notify us by email before we have dispatched the goods to you; where goods have already been dispatched to you, by returning goods to us in accordance with clause 3 below.
2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Goods can not be returned once they have been used or opened.
3. Upon receipt of the goods we will give you a full refund of the amount paid less any postage costs or an exchange credit as required. Please note we can not accept goods back if they have been used or opened as most of our products are creams and health products once opened become un-returnable.
Please return all goods using a secure postage method and ensure item is well packaged.
Should you have a problem with your product , please make contact with us to enable us to help you get the best of your product.
Please ensure all instructions are followed as we are not responsible for mis-use of any product if the guidelines are not followed correctly
Should an item be returned stating it is faulty and the fault is down to mis-use, then the item will be returned back to the customer which will incur a charge.
Instructions are there to be followed so always ask if not sure on how to use a product
Please always seek advice from your doctor if you are unsure you can use a product
Always follow the guidelines on the item, if not sure please ask.